Free Customer Service Situational Judgement Test Practice 2024
Applying for employment in the field of Customer Service? If so, you will likely be taking a Situational Judgment Test (SJT). Preparation is the key to success!
JobTestPrep offers you online practice materials tailor-made for Customer Service SJTs that focus on the following competencies:
Start practicing today and outperform your competition or try our free customer service practice questions.
Each of the five Customer service SJT practice tests contains detailed answers and explanations for the following categories
24 hour
customer service
Here you'll find free Situational Judgment Customer Service practice as well as info about the objectives, and format of common SJT questions.
This is a test that presents to the test taker realistic customer service situations and asks them to identify the most appropriate response. The test is commonly used in both the industrial and governmental sectors.
You may encounter both the Customer Service Assessment Test and the Customer Service SJT when seeking employment with various companies and fields.
A Customer Service SJT measures the competencies valued by employers in customer service representatives.
The objective of a Customer Service Representative SJT is to assess competencies and skills such as:
This test is sometimes used in conjunction with knowledge-based tests to offer a broad scope of the capacity of applicants to succeed in the available position. The Customer Service Situational Judgment Test is most often given during the initial phase of the application process.
The following SJT customer service exam questions can give you a taste of the type of questions you can expect on the real customer service exam.
What is the first step in learning about a new product?
A. Take some time to read the information provided with the product. B. Ask the manager for a Q&A meeting about the product.C. Ask a colleague who has already read about the product to give you a brief summary of the information you need.
D. Read the information provided with the product while helping customers. View ExplanationBest response: A
Subject: Changes and development, learning about new products.
Competencies: Dealing with changes/learning, achievement, independence
Explanation: Here you are asked about your strategy in learning new things, and specifically – the first step you would take. A word of caution - these questions are sometimes misleading, as they still require you to take into consideration the importance of each response.
Answer choice A is the basic response – simply read the key information about this product. This is the first and most important step you should take, because any other step will be more efficient after you have gathered basic information about the product. This response demonstrates adaptability (dealing with change and learning new things), achievement and independence.
Scheduling a Q&A meeting (answer choice B) is a good idea, but you need to read about the product before you can ask questions about it.
Asking a colleague to tell you about the product (answer choice C) cannot replace reading about it yourself. Relying on someone else’s understanding can be problematic. Moreover, you cannot be sure that your colleague’s unofficial summary will include all the information you need. Generally speaking, talking to colleagues about their understanding of the information you need to learn can be beneficial, but only as an addition to your own reading.
Answer choice D is unprofessional and irresponsible; you should be knowledgeable and prepared before you begin selling the product.
Another word of caution here – there is no clear-cut answer to this question. Some employers may prefer that you ask a colleague about the best strategy before beginning your research. It could show your planning and organization. As a general tip, we recommend reading about the employer and the role you are applying for, and try to familiarize yourself with the required competencies and values.
