ACI World’s annual ASQ Awards recognize airport excellence in customer experience worldwide based on data from ASQ’s renowned Departures and Arrivals Surveys.
Launched in 2006, ASQ is the world’s leading airport passenger satisfaction program with over 400 participating airports in 109 countries.
ACI World delivers the ASQ Awards in partnership with Amadeus, one of the world's most important technology company that provides software solutions for the global travel and tourism industry.
This award recognizes airports with the top 20% overall satisfaction score by size and region at departure.
Abeid Amani Karume International Airport (Zanzibar, Tanzania)
Ivato International Airport (Antananarivo, Madagascar)
Moi International Airport (Mombasa, Kenya)
Dakar Blaise Diagne International Airport (Diass, Senegal)
Sir Seewoosagur Ramgoolam International Airport (Mauritius, Mauritius)
Casablanca Mohammed V International Airport (Casablanca, Morocco)
Marrakech Menara Airport (Marrakech, Morocco)
This award recognizes airports with the top 20% overall satisfaction score by size and region at departure.
Depati Amir Airport (Pangkal Pinang, Indonesia)
Pattimura International Airport (Ambon, Indonesia)
Zhangjiakou Ningyuan Airport (Zhangjiakou, China)
Adi Soemarmo International Airport (Surakarta, Indonesia)
Chandigarh Airport (Chandigarh, India)
Jenderal Ahmad Yani International Airport (Semarang, Indonesia)
Langkawi International Airport (Langkawi, Malaysia)
Sultan Mahmud Badaruddin II Airport (Palembang, Indonesia)
Supadio Airport (Pontianak, Indonesia)
Changchun Longjia International Airport (Changchun, China)
Shijiazhuang Zhengding International Airport (Shijiazhuang, China)
Sultan Aji Muhammad Sulaiman Sepinggan International Airport (Balikpapan, Indonesia)
Sultan Hasanuddin International Airport (Ujung Pandang, Indonesia)
Yogyakarta International Airport (Yogyakarta, Indonesia)
I Gusti Ngurah Rai Airport (Bali, Indonesia)
Juanda International Airport (Surabaya, Indonesia)
Rajiv Gandhi International Airport (Hyderabad, India)
Beijing Daxing International Airport (Beijing, China)
Gimpo International Airport (Seoul, Republic of Korea )
Chhatrapati Shivaji Maharaj International Airport (Mumbai, India)
Guangzhou Baiyun International Airport (Guangzhou, China)
Incheon International Airport (Incheon, Republic of Korea)
Indira Gandhi International Airport (Delhi, India)
Shenzhen Bao'an International Airport (Shenzhen, China)
Singapore Changi Airport (Singapore, Singapore)
This award recognizes airports with the top 20% overall satisfaction score by size and region at departure.
Aeropuerto de El Hierro (Valverde, Spain)
Aeropuerto de Girona – Costa Brava (Costa Brava, Spain)
Aeropuerto de Reus (Reus, Spain)
Aeropuerto Internacional Región de Murcia (Murcia, Spain)
Almeria Airport (Almeria, Spain)
Inverness Airport (Inverness, United Kingdom)
Aeropuerto de Menorca (Menorca, Spain)
Milas-Bodrum Airport (Milas, Turkey)
Skopje International Airport (Skopje, North Macedonia)
Tallinn Airport (Tallinn, Estonia)
Aeroporto di Roma-Ciampino (Rome, Italy)
Belgrade Nikola Tesla Airport (Belgrade, Republic of Serbia)
Izmir Adnan Menderes Airport (Izmir, Turkey)
Keflavik International Airport (Keflavik, Iceland)
Linate Airport (Milan, Italy)
Malta International Airport (Luqa, Malta)
Porto Airport (Porto, Portugal)
Thessaloniki Airport "Makedonia" (Thessaloniki, Greece)
Aeropuerto de Alicante-Elche (Alicante, Spain)
Helsinki Airport (Helsinki, Finland)
Copenhagen Airport (Kastrup, Denmark)
Malpensa Airport (Milan, Italy)
Palma de Mallorca Airport (Palma, Spain)
Zurich Airport (Zurich, Switzerland)
Aeroporto di Roma-Fiumicino (Rome Fiumicino, Italy)
Barcelona-El Prat Airport (Barcelona, Spain)
This award recognizes airports with the top 20% overall satisfaction score by size and region at departure.
Guanacaste Airport (Liberia, Costa Rica)
Hermosillo International Airport (Hermosillo, Mexico)
Guanajuato International Airport (Guanajuato, Mexico)
Guayaquil International Airport (Guayaquil, Ecuador)
Los Cabos International Airport (Los Cabos, Mexico)
Punta Cana International Airport (Punta Cana, Dominican Republic)
Quito International Airport (Quito, Ecuador)
This award recognizes airports with the top 20% overall satisfaction score by size and region at departure.
Salalah Airport (Salalah, Oman)
Queen Alia International Airport (Amman, Jordan)
Muscat International Airport (Muscat, Oman)
This award recognizes airports with the top 20% overall satisfaction score by size and region at departure.
Fort McMurray International Airport (Fort McMurray, Canada)
Saskatoon John G. Diefenbaker International Airport (Saskatoon, Canada)
Gerald R. Ford International Airport (Grand Rapids, United States of America)
Greenville-Spartanburg International Airport (Greer, United States of America)
Portland International Jetport (Portland, United States of America)
Cincinnati/Northern Kentucky International Airport (Cincinnati, United States of America)
Indianapolis International Airport (Indianapolis, United States of America)
Louis Armstrong New Orleans International Airport (New Orleans, United States of America)
Dallas Love Field Airport (Dallas, United States of America)
Tampa International Airport (Tampa, United States of America)
LaGuardia Airport (Laguardia, United States of America)
Minneapolis/St Paul International Airport (Minneapolis, United States of America)
Dallas Fort Worth International Airport (Dallas, United States of America)
Hartsfield-Jackson Atlanta International Airport (Atlanta, United States of America)
Toronto Pearson International Airport (Toronto, Canada)
This award recognizes the top 5% of airports by region from the Departure Main Program for the efforts by key stakeholders and staff across different checkpoints.
This award recognizes the top 5% of airports by region from the Departures Main Program for their performance on the travellers’ ease of going through the airport.
This award recognizes the top 5% of airports by region from the Departures Main Program for their offerings (restaurants, shops, entertainment) and efforts to make the waiting time enjoyable and comfortable.
This award recognizes the top 5% of airports by region from the Departures Main Program for their overall cleanliness, an element that is key to the satisfaction of passengers.
Arrivals Award
The top 20% of airports globally will be recognized in Arrivals Main Program.
2024 ASQ Awards Eligibility and Scoring
ASQ eligibility criteria
For an airport to be eligible to receive an ACI ASQ award, the airport must be an active participant in the ACI ASQ main type survey program, and must complete a full calendar year of participation, in accordance with the program rules. ASQ conducts quarterly quality audits to review data collection, airports shall pass all ASQ quality audits to be eligible. Any breach of fieldwork rules may result in the exclusion of the participating airport from the annual rankings and/or awards. ACI reserves the right to make the final selection and announcement of the ASQ award winners.
For an airport member to be eligible, the airport member agrees to fully comply with ASQ fieldwork guidelines, and the minimum criteria stated in the following section.
Note: The same data collection requirements for Arrivals program excepts sample plan compliance reviews Time of day, Origin, and Time of day-Origin.
Performance score
Best Airports by Size and Region
The performance is based on the overall satisfaction score only for all questionnaires collected in 2024.
Award by Categories
The performance is based on questions from the ASQ Departures Questionnaire specific to each category below.
Arrivals
The performance is based on the arriving passengers’ overall satisfaction score only for all questionnaires collected in 2024.
ASQ Awards categories as well as eligibility and scoring are susceptible to be updated every year.
